Customer Service Adviser

Job Title: Customer Service Adviser
Location:
West Midlands
Salary:
Up to £19000 per annum
REF:
CSACW01_1540824781
Contract Type:
Permanent
Industry:
IT & Telecoms
Start Date:
ASAP
Job Published: 29th October 2018

About the Job

A newly created assignment for a Customer Service Adviser to join a massively growing financial organisation within their Customer Operations department.

This is an exciting opportunity with a clear progression route which would be ideal for confident individual who seeks responsibility and thrives in a high-pressure environment.

The ideal personnel will have had approx. 12 months experience within a Financial Services environment in a customer services role however this is not essential.

Responsibilities include:

  • Completion of daily tasks relating to account opening, ongoing servicing, telephony and high value/risk transactional activity. Accurately processing transactions and customer instructions in a timely manner ensuring that procedures are followed as well as meeting service standards and regulatory requirements.
  • Ensure all amendments to customer records are properly supported by authentic instructions and in accordance with Bank policies, procedures.
  • Support the wider Bank team on projects as required. Attending team meetings and contributing to the wider team effort. Contribute to the effectiveness and efficiency of Operations by reviewing existing processes and procedures and proposing improvements which enhance service, deliver cost savings and / or mitigate risk.
  • To undertake any other duties required to meet the objectives of the Bank, including providing support to other Bank functions where necessary.

If this is a position you feel you have the relevant skills and experience to do please apply or send your most up to date CV

Careers that work